Privacy Policy

Effective Date: June 23, 2026

Your privacy is extremely important to us at Jim’s Mower Repair. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, use our repair services, or interact with our business. We are committed to transparency and compliance with all applicable privacy laws, including the Australian Privacy Act and Australian Consumer Law (ACL).

Information We Collect

A. Personal Information You Provide

When you request service, schedule an appointment, or contact us, we may collect:

  • Identity Information: Full name, company name (if applicable)
  • Contact Information: Email address, phone number, mailing address
  • Service Information: Equipment details (brand, model, serial number), problem description, service history
  • Payment Information: Credit/debit card details (processed securely – we do not store full card numbers)
  • Communication Data: Your messages, feedback, service inquiries, appointment requests

B. Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

  • Device Information: IP address, browser type and version, operating system, device type
  • Usage Data: Pages visited, time spent on pages, click behavior, referral sources
  • Location Data: General geographic location based on IP address (city/state level, not precise GPS)
  • Cookies & Similar Technologies: See our Cookies Policy for details

How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: Schedule appointments, diagnose equipment issues, perform repairs, provide service updates
  • Customer Service: Respond to inquiries, provide repair estimates, handle warranty claims, offer maintenance advice
  • Payment Processing: Securely process payments, prevent fraud, verify transactions
  • Communications: Send service updates, appointment reminders, promotional emails (with your consent)
  • Business Improvement: Analyze service quality, improve operations, optimize customer experience
  • Legal Compliance: Comply with laws, regulations, court orders, and contractual obligations
  • Security & Fraud Prevention: Detect and prevent fraudulent transactions, unauthorized access, and security breaches

How We Protect Your Information

We implement industry-standard security measures to protect your personal and financial information:

  • Encryption: All data transmitted between your browser and our website is protected using 128-bit SSL encryption (HTTPS)
  • Secure Payment Processing: Payment information is processed through PCI DSS-compliant gateways
  • Access Controls: Only authorized personnel have access to customer information
  • Regular Security Audits: We regularly review and update our security practices
  • Physical Security: Customer records and equipment are stored securely at our facility

Information Sharing

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

  • Service Providers: Payment processors, parts suppliers, mobile service contractors (only information necessary to provide services)
  • Legal Requirements: When required by law, court order, or government authorities
  • Business Transfers: In the event of a merger, acquisition, or sale of assets (your information would transfer to the new entity)
  • With Your Consent: When you explicitly authorize us to share your information

Your Rights

Under Australian privacy law, you have the following rights:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing communications at any time
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, contact us at info@jimsmowerrepair.com.

Data Retention

We retain your information for as long as necessary to provide services and comply with legal obligations:

  • Service Records: Retained for 7 years for warranty and legal purposes
  • Payment Records: Retained for 7 years for tax and accounting purposes
  • Marketing Data: Retained until you opt out or request deletion

Cookies

Our website uses cookies to improve functionality and user experience. See our Cookies Policy for detailed information about the cookies we use and how to manage them.

Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect personal information from children.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top indicates when the policy was last updated. Continued use of our services after changes indicates acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your information, contact us:

Jim’s Mower Repair
14 High Street, Penrith New South Wales 2750, Australia
Email: info@jimsmowerrepair.com
Phone: 0485 815 425

Service Hours:
Monday-Friday: 9:00 AM – 5:00 PM
Saturday-Sunday: Closed
Time Zone: Australian Eastern Standard Time (AEST)

Response Time: We respond within 1 business day