Payment Policy

Effective Date: June 23, 2026

This Payment Policy outlines accepted payment methods, payment timing, deposit requirements, and related financial policies for services provided by Jim’s Mower Repair.

When Payment Is Due

Payment is due in full when you pick up your repaired equipment. We require authorization of the repair estimate before beginning work, but payment is collected upon service completion and equipment pick-up.

Accepted Payment Methods

We accept the following payment methods:

  • Cash: Australian dollars
  • Credit Cards: Visa, MasterCard, American Express
  • Debit Cards: All major debit cards with Visa or MasterCard logo
  • Bank Transfer: Available with prior arrangement (must clear before equipment pick-up)

We do not accept personal checks, cryptocurrency, or payment plans at this time.

Deposit Requirements

A deposit may be required in the following circumstances:

  • Large Repairs: 50% deposit required for repairs exceeding $500
  • Expensive Parts: Full or partial prepayment required when ordering expensive or special-order parts
  • Custom Work: Deposit required for non-standard or custom modifications

Deposits are applied to the final repair cost. If repair cannot be completed or you cancel after parts are ordered, deposits are non-refundable but will be credited toward parts costs incurred.

Estimate Changes

Our initial estimate is based on diagnostic evaluation. If additional issues are discovered during repair that increase the cost by more than 10%, we will:

  • Contact you immediately with a revised estimate
  • Obtain your approval before proceeding
  • Provide options if the additional cost is substantial

You are not obligated to approve additional work. If you decline, you will be charged for diagnostic and labor performed up to that point, plus a reassembly fee if applicable.

Late Pick-Up Fees

We provide free storage for 14 days after repair completion. After 14 days, a storage fee of $5 per day applies. This fee covers the cost of secure storage space and handling.

Equipment not picked up within 90 days may be considered abandoned and disposed of in accordance with local laws. You will remain responsible for all repair and storage fees.

Payment Security

Your payment security is important to us:

  • All credit/debit card transactions are processed through secure, PCI DSS-compliant payment terminals
  • We do not store your full credit card information
  • Card information is encrypted and transmitted securely
  • Only authorized personnel handle payment processing

Receipts and Records

You will receive a detailed receipt upon payment that includes:

  • Date of service
  • Description of work performed
  • Parts used and their costs
  • Labor charges
  • Total amount paid
  • Warranty information

Keep your receipt for warranty claims, tax purposes, and your records.

Pricing

Our pricing structure includes:

  • Diagnostic Fee: Free with repair; may apply if you decline repair
  • Labor Rate: Charged per hour or per job depending on service type
  • Parts: Cost of parts plus markup for handling and warranty
  • Shop Supplies: Small fee may apply for consumables (oil, grease, cleaners, etc.)

All prices are in Australian dollars and include GST where applicable.

Refunds and Cancellations

Refund eligibility depends on timing:

  • Before Work Begins: Full refund of any deposit paid
  • After Work Begins: Charged for labor and parts costs incurred; remaining deposit refunded
  • After Completion: No refunds, but warranty covers defects in workmanship for 90 days

If we determine equipment cannot be repaired or repair is not cost-effective, any deposit will be refunded in full.

Disputes

If you have a concern about your invoice or believe you were charged incorrectly:

  1. Contact us immediately at info@jimsmowerrepair.com or 0485 815 425
  2. We will review your invoice and work order
  3. If an error occurred, we will issue a correction or refund promptly
  4. If we disagree, we will explain the charges in detail

We are committed to fair and transparent pricing and will work with you to resolve any billing concerns.

Australian Consumer Law

Your rights under Australian Consumer Law are not affected by this Payment Policy. If services are not provided with due care and skill, you may be entitled to a remedy under ACL.

Contact Us

Questions about payment or billing?

Jim’s Mower Repair
14 High Street, Penrith New South Wales 2750, Australia
Email: info@jimsmowerrepair.com
Phone: 0485 815 425

Service Hours:
Monday-Friday: 9:00 AM – 5:00 PM
Saturday-Sunday: Closed
Time Zone: Australian Eastern Standard Time (AEST)

Response Time: We respond within 1 business day