Return and Refund Policy

Effective Date: June 23, 2026

At Jim’s Mower Repair, customer satisfaction is our priority. This policy outlines our approach to refunds, service guarantees, and dispute resolution for repair services.

Service Guarantee

All repair work is backed by our 90-day workmanship warranty. If the same problem covered by the original repair occurs within 90 days, we will repair it again at no additional charge for labor (parts may be charged if failure is due to normal wear or misuse).

Refund Eligibility

Before Work Begins

If you decide to cancel before we start work on your equipment:

  • Full refund of any deposit paid
  • No diagnostic fees (our diagnostics are always free)
  • No cancellation penalties

After Work Begins

Once repair work has started, you are responsible for:

  • Labor costs for work performed up to cancellation
  • Cost of any parts already purchased or installed
  • Reassembly fee if equipment needs to be put back together

Any remaining deposit will be refunded after deducting these costs.

After Repair Completion

Once repair is completed and equipment is picked up:

  • Refunds are not provided for change of mind
  • If you are unsatisfied with the repair, please contact us immediately
  • We will work with you to resolve any concerns
  • Our 90-day workmanship warranty covers repair defects

When Refunds Are Provided

We will provide full or partial refunds in the following circumstances:

Equipment Cannot Be Repaired

  • If we determine equipment cannot be repaired after accepting the job
  • If necessary parts are unavailable or discontinued
  • If repair costs would significantly exceed original estimate and you decline to proceed

Result: Full refund of any deposit paid

We Made an Error

  • If we provided an incorrect diagnosis
  • If we performed the wrong repair
  • If we damaged your equipment during service

Result: Full refund or correction of the issue at no cost

Service Not As Described

  • If we did not perform the agreed-upon services
  • If work quality does not meet professional standards

Result: We will redo the work at no charge or provide a refund

When Refunds Are NOT Provided

Refunds are not available in these situations:

  • Change of Mind: After repair completion and equipment pickup
  • New Problems: Issues unrelated to the original repair
  • Misuse After Repair: Damage caused by improper use after service
  • Lack of Maintenance: Problems arising from failure to maintain equipment after repair
  • Normal Wear: Components that naturally wear over time
  • Unrealistic Expectations: Expecting old equipment to perform like new
  • Third-Party Service: If another shop services or modifies equipment after our repair

Refund Process

If you are eligible for a refund:

  1. Contact Us: Email info@jimsmowerrepair.com or call 0485 815 425
  2. Explain the Issue: Describe why you are requesting a refund
  3. Provide Receipt: Have your service invoice/receipt number ready
  4. Evaluation: We may need to inspect the equipment
  5. Resolution: We will determine the appropriate resolution
  6. Processing: Refunds are processed within 7-14 business days to your original payment method

Parts Refunds

For parts purchased separately (not installed):

  • Unopened, unused parts can be returned within 30 days
  • Must have original packaging and receipt
  • Special-order or custom parts are non-refundable
  • Electrical parts and consumables (oil, filters) are non-refundable once opened

Dispute Resolution

If you have a concern about our service or charges:

  1. Speak with us first: Most issues can be resolved through direct communication
  2. Manager Review: Request a manager review if initial resolution is unsatisfactory
  3. Written Complaint: Submit a formal written complaint for serious issues
  4. Third-Party Mediation: We are open to independent mediation if needed

We are committed to fair treatment and will work diligently to resolve any concerns.

Australian Consumer Law

Your rights under Australian Consumer Law (ACL) are not affected by this policy. Under ACL, services must be:

  • Provided with due care and skill
  • Fit for the specified purpose
  • Delivered within a reasonable time

If we fail to meet these guarantees, you may be entitled to a remedy, including refund, repair, or compensation.

Service Not Completed

If circumstances prevent us from completing your repair:

  • Parts unavailability (after reasonable attempt to source)
  • Equipment damage beyond repair
  • Safety concerns that make repair inadvisable

You will receive a full refund of any deposit and will not be charged for diagnostic work.

Payment Disputes

If you dispute a charge:

  • Contact us before disputing with your credit card company
  • We will review your invoice and work order
  • If an error occurred, we will issue a correction or refund
  • Chargeback disputes may result in service suspension until resolved

Goodwill Gestures

While not required, we may offer goodwill refunds or discounts in certain situations to maintain customer satisfaction, even when not technically obligated. This is done at our discretion.

Contact Us

Questions about refunds or service concerns?

Jim’s Mower Repair
14 High Street, Penrith New South Wales 2750, Australia
Email: info@jimsmowerrepair.com
Phone: 0485 815 425

Service Hours:
Monday-Friday: 9:00 AM – 5:00 PM
Saturday-Sunday: Closed
Time Zone: Australian Eastern Standard Time (AEST)

Response Time: We respond within 1 business day