Pickup and Delivery Policy

Effective Date: June 23, 2026

At Jim’s Mower Repair, we make it convenient to get your equipment serviced. This policy outlines our equipment drop-off, pickup, and delivery service options.

Standard Service – Drop-Off and Pick-Up

Equipment Drop-Off

Bring your equipment to our shop during business hours:

• Walk-In Service: No appointment necessary for drop-offs
• Location: 14 High Street, Penrith New South Wales 2750, Australia
• Hours: Monday-Friday 9:00 AM – 5:00 PM, Saturday-Sunday Closed
• What to Bring: Equipment, any accessories (if applicable), proof of purchase (for warranty service)

During drop-off, we will:

• Document the equipment condition
• Discuss the problem you’re experiencing
• Provide a service order number
• Give you an estimated completion timeline
• Confirm your contact information

Equipment Pick-Up

Once your repair is complete, we will notify you by:

• Phone call
• Email
• SMS (if you provided mobile number)

Pick-Up Details:

• Timing: Pick up during business hours within 14 days of notification
• Payment: Due at time of pickup (cash, credit/debit card accepted)
• Free Storage: 14 days after repair completion
• After 14 Days: $5 per day storage fee applies
• Abandoned Equipment: Equipment not picked up within 90 days may be disposed of per local regulations

Mobile Service – We Come To You

Eligibility

Mobile service is available for:

• Large riding mowers and zero-turn mowers
• Equipment that is difficult to transport
• Multiple pieces of equipment
• Commercial properties with multiple units

Service Areas

We provide mobile service within:

• Penrith: No additional travel fee
• Within 15 km of Penrith: $25 travel fee
• 15-30 km from Penrith: $50 travel fee
• Beyond 30 km: Contact us for quote

Mobile Service Process

1. Call to Schedule: Phone 0485 815 425 to arrange appointment
2. Appointment Confirmation: We’ll confirm date, time, and location
3. On-Site Visit: Technician arrives with tools and common parts
4. Diagnosis: On-site assessment of the problem
5. Repair: Many repairs completed on-site same day
6. Payment: Due upon completion (cash, card, or arranged payment)

Mobile Service Limitations

Some repairs cannot be completed on-site:

• Complex engine repairs requiring specialized equipment
• Repairs needing parts that must be ordered
• Work requiring shop machinery or tools

In these cases, we may need to transport equipment to our shop. We will discuss options and costs before proceeding.

Equipment Transport Service

Pick-Up Service

We can pick up your equipment and bring it to our shop:

• Available For: All equipment types
• Scheduling: Call to arrange pickup appointment
• Fees: Same as mobile service travel fees (based on distance)
• Payment: Travel fee charged at time of pickup or added to final invoice

Delivery Service

We can deliver your repaired equipment back to you:

• Same Fee Structure: Based on distance from our shop
• Payment Required: Repair charges must be paid before delivery
• Scheduling: Arranged when repair is complete

Delivery Timelines

Round-Trip Transport

Combine pickup and delivery for convenience:

• We pick up your equipment
• Perform repairs at our shop
• Deliver repaired equipment back to you
• Cost: Travel fee × 2 (pickup + delivery) plus repair costs

Scheduling and Availability

Drop-Off Service

• Available daily during business hours
• No appointment needed
• Busiest times: Early morning, early spring
• Recommend calling ahead during peak season

Mobile Service

• By appointment only
• Book 2-5 days in advance (more during peak season)
• Appointment windows: Morning (8 AM-12 PM) or Afternoon (12 PM-4 PM)
• We will call 30 minutes before arrival

Seasonal Demand

Service demand is highest:

• Spring (September-November): Book mobile service well in advance
• Summer (December-February): Moderate demand
• Autumn (March-May): Lower demand, best time for non-urgent service
• Winter (June-August): Off-season, excellent availability

Equipment Preparation

Before Drop-Off or Pickup

• Remove personal items from equipment
• Clean off excessive dirt or debris (if possible)
• Note any specific issues or symptoms
• Check for fuel leaks (we may ask you to drain fuel)
• Gather any accessories or attachments if relevant to the problem

Fuel Requirements

• Equipment can have fuel for testing purposes
• Fresh fuel is preferred (old fuel may be drained)
• For transport, we may ask you to drain fuel tank

Emergencies and Rush Service

Need urgent repair for commercial or time-sensitive needs?

• Contact us to discuss priority service options
• Rush service fees may apply
• Subject to parts availability and current workload
• Not guaranteed but we will do our best to accommodate

Lost or Damaged in Transit

While in our care or during transport:

• Equipment is handled with care and stored securely
• We carry insurance for equipment in our possession
• Report any concerns immediately upon pickup/delivery
• We are not responsible for pre-existing damage not documented at intake

Cancellation Policy

Drop-Off Appointments

• No appointment needed, no cancellation necessary

Mobile Service Appointments

• Cancel or reschedule at least 4 hours before appointment
• Late cancellations (less than 4 hours): $50 fee may apply
• No-shows: Full travel fee charged
• Emergencies or unavoidable circumstances: Fees waived at discretion

Contact Us

To schedule pickup, delivery, mobile service, or ask questions:

Jim’s Mower Repair
14 High Street, Penrith New South Wales 2750, Australia
Email: info@jimsmowerrepair.com
Phone: 0485 815 425

Service Hours:
Monday-Friday: 9:00 AM – 5:00 PM
Saturday-Sunday: Closed
Time Zone: Australian Eastern Standard Time (AEST)

Response Time: We respond within 1 business day