Do Not Sell My Information

Effective Date: June 23, 2026

At Jim’s Mower Repair, we respect your privacy and are committed to protecting your personal information. This page explains our data practices regarding the sale of personal information.

Our Policy on Selling Information

We do NOT sell your personal information.

Jim’s Mower Repair has never sold customer personal information, and we have no plans to do so in the future. Your information is collected solely for the purpose of providing repair services, improving our operations, and communicating with you about your service requests.

What Information We Collect

When you use our services, we collect:

  • Name and contact information (phone, email, address)
  • Equipment details (brand, model, serial number)
  • Service history and repair records
  • Payment information (processed securely, not stored)
  • Communications with our team

How We Use Your Information

We use your information only for:

  • Providing repair and maintenance services
  • Processing payments
  • Communicating about your service requests
  • Sending service reminders and maintenance tips (with your consent)
  • Improving our operations and customer service
  • Complying with legal obligations

Information Sharing

We share your information only when necessary and never for commercial gain:

  • Service Providers: Payment processors, parts suppliers (only information necessary to complete your service)
  • Legal Requirements: When required by law, court order, or government authorities
  • Business Transfers: In the event of a merger or acquisition (your data would transfer with the business)
  • With Your Consent: When you explicitly authorize sharing

We never share your information with:

  • Marketers or advertisers
  • Data brokers
  • Third parties for their commercial purposes
  • Social media platforms (unless you interact with us on those platforms)

Your Rights Under Australian Privacy Law

Under the Australian Privacy Act, you have the right to:

  • Access: Request a copy of your personal information
  • Correction: Request correction of inaccurate information
  • Deletion: Request deletion of your information (subject to legal retention requirements)
  • Opt-Out: Unsubscribe from marketing communications
  • Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

California Residents (CCPA)

While we are an Australian business, we respect the privacy rights of all customers, including California residents. If you are a California resident:

  • You have the right to know what personal information we collect
  • You have the right to request deletion of your personal information
  • You have the right to opt-out of the sale of personal information
  • You have the right to non-discrimination for exercising these rights

Again, we do NOT sell personal information to third parties.

Marketing Communications

We may send you service-related communications and, with your consent, promotional offers or maintenance reminders. You can opt out at any time by:

Opting out of marketing emails will not affect service-related communications (appointment confirmations, service updates, etc.).

Cookies and Tracking

Our website uses cookies for functionality and analytics, not for selling your data to third parties. See our Cookies Policy for details. You can manage cookie preferences through your browser settings.

Third-Party Links

Our website may contain links to third-party sites (manufacturer websites, parts suppliers). These sites have their own privacy policies. We are not responsible for their data practices and recommend reviewing their policies.

Data Security

We protect your information with industry-standard security measures including encryption, secure servers, access controls, and regular security audits. See our Security Statement for details.

Children’s Privacy

Our services are not directed at children under 18. We do not knowingly collect information from children.

Changes to This Policy

We may update this policy from time to time. The “Effective Date” indicates when it was last updated. Material changes will be communicated via email or website notice.

How to Exercise Your Rights

To access, correct, delete, or manage your personal information, contact us:

Email: info@jimsmowerrepair.com
Subject Line: Privacy Request
Phone: 0485 815 425

Please include:

  • Your name and contact information
  • Specific request (access, deletion, opt-out, etc.)
  • Verification information (to confirm your identity)

We will respond within 30 days.

Questions or Concerns

If you have questions about our data practices or privacy policies:

Jim’s Mower Repair
14 High Street, Penrith New South Wales 2750, Australia
Email: info@jimsmowerrepair.com
Phone: 0485 815 425

Service Hours:
Monday-Friday: 9:00 AM – 5:00 PM
Saturday-Sunday: Closed
Time Zone: Australian Eastern Standard Time (AEST)

Response Time: We respond within 1 business day