Warranty Information

Warranty Information

Effective Date: June 23, 2026

This page explains warranty coverage for products purchased from Jim’s Mower Repair, including your rights under the Australian Consumer Law and information about manufacturer warranties.

1. Australian Consumer Law Guarantees

All products sold by Jim’s Mower Repair come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). These are non-negotiable rights that apply regardless of any other warranty offered:

  • Products must be of acceptable quality — safe, durable, free from defects, and fit for the purpose for which they are commonly supplied
  • Products must match their description on our website
  • Products must be fit for any specific purpose you made known to us before purchase

If a product fails to meet these guarantees, you are entitled to a repair, replacement, or refund depending on whether the failure is major or minor. For a major failure, you may choose a refund or replacement. For a minor failure, we may choose to repair the item.

2. Manufacturer Warranties

In addition to your ACL rights, products may come with a manufacturer’s warranty provided by the original equipment manufacturer. Manufacturer warranty terms vary by brand and product. Common examples:

  • Husqvarna: Typically 2–3 years for consumer products, varies by model
  • Honda: Typically 2–5 years depending on product type
  • ECHO: Typically 5 years for professional use, varies by model
  • STIHL: Typically 1–2 years, varies by product

Please check the product documentation included with your purchase for the specific manufacturer warranty terms applicable to your product. Manufacturer warranty periods and coverage may differ from the above examples.

3. Important — Independent Retailer Notice

Jim’s Mower Repair is an independent online retailer. We are not an authorized warranty service center for Husqvarna, Honda, ECHO, STIHL, or any other equipment manufacturer.

This means:

  • Manufacturer warranty claims must be directed to the manufacturer or an authorized service center
  • We cannot perform in-warranty service on behalf of any manufacturer
  • Servicing equipment at Jim’s Mower Repair may affect your manufacturer warranty — check your product documentation before proceeding with any third-party service

4. How to Make a Manufacturer Warranty Claim

  1. Check your product documentation for the manufacturer’s warranty terms and authorized service center network
  2. Contact the manufacturer directly using the details in your product manual
  3. Provide proof of purchase — keep your Jim’s Mower Repair order confirmation email as this serves as your proof of purchase date
  4. The manufacturer or authorized service center will advise on next steps

If you need help locating the appropriate manufacturer contact or authorized service center in your area, please contact us at info@jimsmowerrepair.com and we will do our best to assist.

5. What Is Not Covered

The following are generally not covered under manufacturer warranties or ACL guarantees:

  • Damage caused by misuse, neglect, or accident
  • Normal wear and tear
  • Damage caused by failure to follow manufacturer instructions
  • Unauthorized modifications or repairs
  • Use of incorrect fuel, oil, or accessories
  • Cosmetic damage that does not affect function

6. Our 30-Day Return Policy

Separate from manufacturer warranties, Jim’s Mower Repair offers a 30-day return policy for all products. If your product develops a fault within 30 days of delivery, contact us directly and we will arrange a return, replacement, or refund. For full details see our Return and Refund Policy.

7. Contact Us

If you have questions about warranty coverage for a specific product, or need help locating an authorized service center, please get in touch:

Company Information

Business name: Jim’s Mower Repair
Address: 14 High Street, Penrith New South Wales 2750, Australia
E-Mail: info@jimsmowerrepair.com
Phone: 0485 815 425

Customer Service Opening Hours:
Monday-Friday: 9:00 AM – 5:00 PM
Saturday-Sunday: Closed
Time Zone: Australian Eastern Standard Time (AEST)

Response Time: We respond within 1 business day